Terms and Conditions

1. Identification data of the owner

Pato Garabatos, SL with B32349524 and registered office at C/ Santo Domingo, N60, Centro Comercial Xesta, Local 13, 32004, Ourense, is the owner and administrator of the domain www.joyeriasuyza.com

- Email: info@joyeriasuyza.com
- Contact telephone number: 988 23 37 78

2. Object

2.1 These conditions govern the use of the website that Pato Garabatos, SL makes available to its users and customers. Purchases in the Store may be made from Spain, including the entire peninsular territory and the Balearic Islands. Pato Garabatos, SL may authorise purchases from abroad, which will be subject to shipping costs.

2.2 These General Conditions have been drawn up in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, all of which are legal provisions that must be applied.

2.3 Pato Garabatos, SL may modify them without prior notice, so it recommends that you consult them periodically, especially when you intend to make effective use of the services offered, more specifically its online store. However, Pato Garabatos, SL always undertakes to keep them updated, to publish the latest version and to allow access and printing at any time.

3. Conditions of access and purchase

3.1 Access to the Pato Garabatos, SL Portal is free and grants the person who does so the status of User, regardless of subsequent use of the services offered.

3.2 The User must register in order to purchase from our store by completing a form, which will involve assigning personal credentials consisting of a unique identifier (which will be the email address) and a password, the preservation and safekeeping of which will depend exclusively on the User, who must operate with them with due diligence. Therefore, Users will not use passwords other than their own to impersonate other Users when using the store or any other service on the Website.

Notwithstanding the above, purchases will also be permitted without prior registration, but in any case the form must be completed in order to identify the buyer and the delivery address.

3.3 The purchase of products in the Store may only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, by way of example only: (i) Completion of the registration form or the identification form for previously registered users; (ii) Display on screen the summary of the order, delivery conditions and costs – if applicable – of shipping; (iii) Acceptance of the purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, if applicable, the existing Specific Conditions and (iv) immediate receipt of a summary email in the account used in the registration or – failing that – as soon as possible and always before the following twenty-four hours.

3.4 The purchase of products in the store for subsequent distribution or resale is not permitted, whether in public establishments or in the home. Pato Garabatos, SL will regulate and authorize the necessary permits if it ever allows it, and will duly notify the authorized agent of said authorization.

4. Products offered and information available

4.1 The Products available in the store will display their intended characteristics and compositions in accordance with Law 17/1985, of July 1, on objects made of precious metals, as well as an illustrative image of the product they represent. The catalogue will also contain a unit selector with which you can choose the desired quantity to include in your shopping cart.

4.2 The prices indicated are in euros (identified by the € symbol) and include VAT and any other applicable taxes and will always be the current ones. In this case, the purchase summary screen will also show the shipping costs of the order to the User's address, which will always be, if applicable, the responsibility of the seller.

4.3 Pato Garabatos, SL reserves the right to cancel a purchase when it has been produced by an obvious informational or typographical error, which will be notified to the user as soon as possible, cancelling any charge to the account that has been produced.

4.4 The store has a specific section for promotions, although it will be duly indicated on the screen when the purchase of a product is discounted. It will always be the power of Pato Garabatos, SL to decide which products are within this category and which Users can purchase in these circumstances, which may change at any time.

5. Payment methods, delivery and right of withdrawal.

5.1 Once the products have been selected, the prices and the total of the shopping cart as well as the shipping costs will be displayed, all before proceeding to payment, which can only be made by credit card or through the PayPal, Apple Pay, Google Pay, Bizum and Bank Transfer platforms, with the authorization of payment by bank transfer being at the discretion of Pato Garabatos, SL. The User must follow all the instructions that appear on the screen, providing the information provided to successfully complete the operation.

5.2 Pato Garabatos, SL has contracted a payment gateway in its store that complies with the security standards required in electronic commerce, so all data transmitted will be encrypted to guarantee maximum security through the HTTPS protocol, so the User has the guarantee that the transaction will be carried out safely.

5.3. Pato Garabatos, SL will deliver the products purchased by the User to the address indicated for this purpose on the order form, as soon as possible and, in any case, always within 48/72 hours from the date of the order or the payment deposit, if made by card. The shipping costs will be assumed by the Customer, which will be duly indicated during the purchasing procedure, before the sale is completed, unless otherwise indicated by Pato Garabatos, SL. This period will not apply to those items whose parts are exclusively manufactured, which will be identified as such in the product description.

5.4 The user will have a maximum period of fourteen (14) calendar days from the effective receipt of the product to exercise his right of withdrawal on the total purchase or on some of the products, with the customer being responsible for the return costs. Returns will only be accepted when the product is in identical delivery conditions, retaining all the original characteristics, such as packaging or labeling.

5.5 This right may not be exercised in the following cases: (i) Products that are engraved, personalized or made according to the user's specifications and (ii) products already used.

5.6 Once we receive the return notification, the price paid for the returned products will be refunded, which will be processed by the same payment method used by the user in the purchasing process.

5.7 Return notifications must be made to the email address info@joyeriasuyza.com or by calling 988 23 37 78

5.8 The return will not be subject to any formality, it will be sufficient that you send us a communication to the aforementioned means of identification and that you send us the purchased items, before the established deadline, to the address: C/ Santo Domingo, N60, Centro Comercial Xesta, Local 13, 32004, Ourense.

5.9 If Pato Garabatos, SL is unable to fulfil the User's order due to a lack of stock at the time of purchase, this will be communicated through the website itself or it will be notified as soon as possible, offering another alternative or similar product or even the cancellation of the order and the payment of the transaction made.

5.10 Pato Garabatos, SL guarantees the utmost diligence and responsibility in the processing and management of purchases and shipments, but in no case can it guarantee delays or non-compliance due to external causes or events beyond its control (labor or transport strikes, inclement weather, natural disasters, etc.).

6. Warranty

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, Pato Garabatos, SL offers a two-year guarantee on all its products from delivery and we will proceed, as appropriate, to repair, replace, reduce the price or refund the amount of the product. If you need to make a warranty claim, please contact us through the contact methods provided above.

This warranty does not cover possible breakages or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

7. Customer Service

Pato Garabatos, SL has a customer service department so that the User can manage their complaints, queries, or request guarantees and exercise the right of withdrawal.

To do so, you can contact us physically at C/ Santo Domingo, N60, Centro Comercial Xesta, Local 13, 32004, Ourense; by phone at 988 23 37 78 or by email, by writing to info@joyeriasuyza.com.

All queries and especially complaints and suggestions will be dealt with as quickly as possible, without in any case exceeding the deadlines established by current legislation.

Likewise, they will be recorded by means of a written receipt, on paper or any other durable medium.

The European Commission also offers a platform for online dispute resolution, which you can access here: http://ec.europa.eu/consumers/odr/

8. Applicable legislation

8.1 These General Conditions are governed by Spanish law. The resolution of conflicts or disputes will be submitted to the Courts and Tribunals of La Coruña, except in cases where the forum corresponds to the domicile of the buyer.

8.2 However, we may establish consumer arbitration as a system for resolving disputes, in which case this will be the ordinary means of resolving discrepancies.